What is Enterprise Application Support Services?
Our comprehensive support coverage provides around-the-clock availability to assist with any technical issues or concerns. Our dedicated team ensures quick and efficient responses to maintain smooth operations, so you can focus on what matters most - your business.
OUR SERVICES
Enterprise Application Support Services
Global Operation Support
Localized Expertise
Establishment of Global Operation Support team consists of 2 or 4 professional full-time resources .
Bench resource adoption to ensure operational support efficiency!
Global Reach
Our support coverage spans across diverse geographical regions, catering to a wide range of operational needs. With our global presence, we ensure seamless support wherever you operate.
Follow-the-Sun Model
Our support system follows a round-the-clock approach, providing continuous assistance globally with minimal downtime
Proposed Operation Support Coverage & Incident Management
Service Level Agreements (SLAs)
We offer robust service level agreements to ensure that you receive the level of support you need. Our SLAs outline clear response and resolution times, guaranteeing that your critical incidents will be handled with utmost priority and efficiency.
Agile Incident Response
Our incident management framework allows for agile and timely responses to any operational issues that may arise. Our team is equipped with the necessary expertise and resources to address incidents promptly, minimizing any potential disruptions to your business.
Continuous Improvement
We are dedicated to continuously improving our support coverage and incident management processes. Through regular analysis and feedback, we strive to enhance our services and provide you with the best possible support experience.
Incident Handling & Process Flow
Ticketing System
Efficient Management
Our ticketing system enables streamlined incident and query management operations.
Priority Handling
Assigned priorities ensure urgent tickets receive immediate attention and resolution.
Trackable Progress
Track and monitor the progress of each ticket, ensuring timely resolutions and updates.
Our Achivements
SLA Rate
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Continents Covered
Case Resolved by Continents
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Experience of dedicated Spectrum Dev. Team since 2017 with more than 10,000 hours on change management of exposure and more than 7 project implementations and roll-out.