Systems Engineer
Requirements
• Minimum Diploma/Advanced Diploma/ Bachelor's Degree, Post Graduate Diploma or Professional Degree in Computer Science/Information Technology or equivalent.
• Required skills on:
- Basic programming, development, design synthesis and system validation.
- Familiar with JavaScript Programming.
- Design development and deployment by following the SOP.
• Required skill(s): Interpersonal & Communication, Customer Oriented, Presentation, Problem Solving skills.
• Initiative, independent, & self-motivated.
• Great organizational and time-management skills.
• Minimum 2 years work experience in the related support scope.
Responsibilities
• Determining attainability, planning, implementing, and evaluating of changes to a system.
• Join daily operation client services support & troubleshooting activities (Enterprise Labelling Applications).
• Develop and manage project timelines and budgets.
• Create and maintain technical documentations.
• Develop system test plans and conduct testing activities.
• Respond to service requests in a timely and efficient manner.
• Delivering support to existing business users and investigating and resolving application errors, data discrepancies and queries.
• Providing application configuration and maintenance of business systems.
• Perform systems troubleshooting and provide solutions to the problem.
• System task & application monitoring.
• Documentation and recording of activities during support.
• Monitor progress of requests for support and ensure users are kept informed.
• Conducting root-cause analysis & bug fix isolation & resolution activities.
• Support local & regional.
• Manage and coordinate technical support team operation.
Opportunity
The Systems Engineer role presents an exciting opportunity to engage in diverse responsibilities, from system planning and implementation to technical support and troubleshooting. This position offers the chance to develop and manage projects, create comprehensive technical documentation, and collaborate on root-cause analysis and resolution activities. With a focus on enhancing business systems and delivering exceptional client service, the role is ideal for professionals eager to apply their skills in programming, system validation, and problem-solving, while contributing to both local and regional support initiatives.